What stays with you afterwards
What is left of a call is a written record
Who called, what they asked, what they were told and what was agreed. It lands where you keep your customers, not in a folder of audio files.
The calls actually worth looking at
Conversations where the customer was unhappy, where something was promised that you do not do, where the person hung up before being served — those are raised to the top. The rest you can leave alone.
An answer to a routine question at any hour
The assistant picks up, answers what gets asked most, writes down the contact and the gist — and hands over to a person what belongs to a person.
When people come to us with this
Four situations in which calls are the right place to begin.
More calls than there is time to listen to them
Recordings pile up, the manager listens to a sample and goes by memory. What the unhappy customer said on Tuesday surfaces a month later — or never.
The phone is not always picked up
Lunch, evening, weekend, every line busy. People do not call back a second time — they call the next company on the list.
Commitments live in the salesperson’s head
"I think we promised him a discount", "he asked us to call back on Wednesday". A week later the two sides remember the conversation differently.
There is nothing to judge call quality by
"How do we actually talk to customers?" comes down to listening to ten recordings out of a thousand.
A clear order, no surprises
1 · A conversation
Half an hour about what people ask you most often and who answers it today. No access to your systems is needed at this step.
2 · A list of questions, and the first spot
We collect the questions that keep repeating and pick one spot — the website, a messenger, phone calls or your own team’s questions. The list stays with you either way.
3 · We put it live and watch real conversations
The assistant goes live on one spot, we read the actual conversations and fix the answers against them rather than against guesses. We tell you what changed and why.
The figure is named in a quote for your task, once it is clear which questions the assistant answers, where it takes the answers from and who it hands over to. There is no price list here on purpose: the spread of work is very wide, and an "average price" would mean averaged work. Most of this market keeps prices off the website too — we at least say why.
What we do ourselves and what we do with partners
We do this ourselves
Working through conversations is what we do ourselves and are confident about: turning a recording into text, pulling out the gist, the commitments and the mood, and raising what needs attention.
The voice half is live too: our own website assistant listens and speaks — the "Dictate" button and reading answers aloud both work on this very site.
We build this out for you
Taking live calls depends on your telephony: which exchange you run, where recordings are kept, whether we can attach to the incoming leg. We look at that at the diagnostic and say plainly what connects and what does not.
Working through conversations shows where enquiries leak. So that the finding does not stay a line in a report, automation comes next: a card, a reminder, a task with a name on it. And the person who wants to look things over after the call goes to your website — where the same thing they heard on the phone should be waiting for them.
We run this with a partner
The telephony itself and the call recording are run by your operator or your contractor. We do not propose changing your operator for the sake of an assistant: our layer sits on top of what you already have.
Where a partner does part of the work — say, your telephony or your accounting system is set up by its own contractor — we stay your single point of contact: we set the task, watch the timing and answer to you for the result. The contract names the contractor honestly — no "we do everything in-house".
What people usually ask
Will the customer realise they are talking to a machine?
Will you cold-call a purchased list?
Is recording conversations legal?
Let us look at your task
Half an hour about what people ask you most often — no access to your systems and no commitments.
We call back during working hours. Company details are optional — if you give them, we read the open registries first and come to the conversation prepared.