What stays with you afterwards
An answer from your materials, not out of thin air
The assistant answers from what you gave it: instructions, the order of work, answers to common questions. It should not invent on your behalf, and should not be able to.
Help in describing the task
The customer speaks in their own words; the assistant asks for what the work cannot be estimated without: the result wanted, what already exists, which files to attach.
An honest label instead of "Anna from support"
Next to the answer stands a note that a machine is speaking. Our own assistant has a name, and it does not pretend to be a person.
A boundary where a person is called in
A question outside the materials is not guessed at but handed to a person. That is the difference between help and pleasant chatter.
When people come to us with this
Four situations where an assistant in the portal pays off first.
The same questions, dozens of times
Timings, how the work goes, what to attach, how to pay. You have the answers — they sit in documents the customer never reaches.
The customer cannot describe the task
"Make it look nice" arrives, and then three rounds of clarification before the work can even be estimated.
Nights and weekends
Someone wrote on Saturday and saw the reply on Monday. By then they had asked somebody else.
The materials exist but nobody reads them
Instructions, the order of work, answers to common questions — all written, all sitting in a dead file.
A clear order, no surprises
1 · A conversation
Half an hour about who asks you what, and how often: customers, dealers, partners, staff. No access to your systems is needed at this step.
2 · A map of the questions, and the first screen
We show which questions eat your people’s time and pick what the portal closes first — usually the status of the work and a place to put files. The map stays with you either way.
3 · We take it into service
We build the portal, connect it to your systems, open it to the first users and stay around: we watch what they actually use and tell you what changed and why.
The figure is named in a quote for your task, once it is clear who signs in, what they do there and which of your systems the portal talks to. There is no price list here on purpose: the spread of work is very wide, and an "average price" would mean averaged work.
What we do ourselves and what we do with partners
We do this ourselves
An assistant like this works in our own portal: it helps describe a task — asking what the result should be, what already exists and which files to attach — and a label next to the answer says it is answered by AI. It has a name, and it is not a person’s name.
We cap the spending in advance and say so out loud: there is a ceiling per conversation, a ceiling per day and a ceiling per visitor. An assistant with no ceiling is not a service, it is a surprise.
We build this out for you
We prepare the materials it answers from together: what may be shown to a customer and what may not is your call. Other people’s text and customer data we keep separate from the instructions to the assistant — so a command pasted into a message does not become an instruction.
We run this with a partner
If what you need is a conversation partner on the website rather than an assistant inside the portal, that is a neighbouring job and is honestly solved there.
Where a partner does part of the work — say, your accounting system is extended by its own contractor — we stay your single point of contact: we set the task, watch the timing and answer to you for the result. The contract names the contractor honestly — no "we do everything in-house".
What people usually ask
Will the customer realise a machine is answering?
What if the assistant answers wrongly?
What does it cost per month?
Let us look at your task
Half an hour about who asks you what and how often — no access to your systems and no commitments.
We call back during working hours. Company details are optional — if you give them, we read the open registries first and come to the conversation prepared.