What stays with you afterwards
One place where everything lands
Messages from every channel sit in a single list with the time, the channel and the source tag. No more searching through four apps.
You can see that an answer happened
Every message has a time to answer and a mark that the answer was given. Silence becomes a visible event rather than the norm.
You can see where the money comes from
The source tag travels all the way to the customer record, so the conversation about channels stops being an argument about impressions.
When people come to us with this
Four situations where this piece of work pays off first.
The flow arrives from four places at once
Email, the website form, the phone and a messenger. Each is watched by a different person, and nobody has the whole picture.
"Somebody probably answered"
The only way to check is to ask in the group chat. Sometimes it turns out nobody did.
It is unclear where the money comes from
There are enquiries, but which channel produced the ones that became payments is a question with no answer.
Nights and weekends
Someone wrote on Saturday and it was seen on Monday. By then they had written to your neighbours.
A clear order, no surprises
1 · A conversation
Half an hour about your work: what repeats every day, who does it and how much time it eats. No access to your systems is needed at this step.
2 · A map, and one task chosen
We show where the hours go and pick one task: the one that eats the most time and depends the least on particular people. The map stays with you either way.
3 · We take it into service
We build the piece inside your own systems, switch it on and stay around: we watch what it actually does and tell you what changed and why.
The figure is named in a quote for your task, once it is clear how many steps the work has, where they live and what has already been done before us. There is no price list here on purpose: every business has its own set of steps, and an "average price" means averaged work.
What we do ourselves and what we do with partners
We do this ourselves
Sorting and triaging incoming messages runs live on our own flow of enquiries: dropping duplicates and empties, carrying the source tag through to the customer record, checking that an answer actually happened.
We carry the source tag all the way into the record in your system — which is why the report by channel adds up instead of being "roughly like that".
We build this out for you
Connecting messengers and telephony depends on what you already run. What connects straight away and what needs a separate step, we say in the review — before the work starts.
Where a partner does the work, we stay your single point of contact: we pick the contractor, set the task, watch the timing and answer to you for the result. The contract names the contractor honestly — no "we do everything in-house".
What people usually ask
Is this a chatbot?
Do we have to get a CRM?
What if an enquiry arrives at night?
Let us look at your task
Half an hour about how your work is done — no access to your systems and no commitments.
We call back during working hours. Company details are optional — if you give them, we read the open registries first and come to the conversation prepared.