What stays with you afterwards
An answer in seconds, with the document behind it
The assistant answers and shows which document the answer came from. Staff can check it — and they do, until they get used to trusting it.
The same answer for everyone
A new joiner and a ten-year veteran get the same answer to the same question. Disagreement stops being a matter of seniority.
An honest "this is not in the material"
The assistant does not invent what is missing. That answer is not a failure but a signal: you have no rule for this case, and that is worth knowing.
You can see what your documents lack
The questions the assistant could not answer collect into a list. That is a ready-made plan of what to write into your rules — compiled by your own staff.
When people come to us with this
Four situations in which an internal assistant pays for itself first.
New joiners are told to "ask Lena"
The knowledge lives in an experienced person’s head. Lena is on holiday and the work stops; Lena leaves and the knowledge leaves with her.
The rules exist but nobody reads them
The folder of instructions is there, it holds forty files, and the paragraph you need is on page nine of the third one. It is quicker to ask a colleague.
Different people give different answers
Two employees answer the same customer question differently. Both are sure they are right and both refer to "the way we do things".
Your best people work as a help desk
Half of a strong specialist’s day goes on answering colleagues. That is not their job, and it is not what you pay them for.
A clear order, no surprises
1 · A conversation
Half an hour about what people ask you most often and who answers it today. No access to your systems is needed at this step.
2 · A list of questions, and the first spot
We collect the questions that keep repeating and pick one spot — the website, a messenger, phone calls or your own team’s questions. The list stays with you either way.
3 · We put it live and watch real conversations
The assistant goes live on one spot, we read the actual conversations and fix the answers against them rather than against guesses. We tell you what changed and why.
The figure is named in a quote for your task, once it is clear which questions the assistant answers, where it takes the answers from and who it hands over to. There is no price list here on purpose: the spread of work is very wide, and an "average price" would mean averaged work. Most of this market keeps prices off the website too — we at least say why.
What we do ourselves and what we do with partners
We do this ourselves
We build the assistant on your material: rules, instructions, filing procedures, answers to frequent questions. We start with one folder rather than the whole archive: that way there is a result in weeks and the work does not sink.
Working through documents already runs here: our own website assistant takes a pdf, docx, xlsx, csv or image and makes sense of it — the same layer, only turned outward.
We build this out for you
Where the documents live and who may see what differs in every company. Access boundaries — who sees which folders — are settled before the work starts rather than along the way.
The neighbouring demand here runs two ways. When what repeats is not questions but actions — moving data, reports, template letters — that is automation. And the same material turned outwards, towards clients, lives on your website: the internal rule and the public page are written from one source — and they drift apart together too.
Where a partner does part of the work — say, your telephony or your accounting system is set up by its own contractor — we stay your single point of contact: we set the task, watch the timing and answer to you for the result. The contract names the contractor honestly — no "we do everything in-house".
What people usually ask
Will our documents leave the building?
What if a document is out of date?
Will it replace our people?
Let us look at your task
Tell us what your staff ask each other most often — we will see what the assistant can answer from your own documents.
We call back during working hours. Company details are optional — if you give them, we read the open registries first and come to the conversation prepared.